We have upgraded CUCM twice and UCCX once since going into production only 2 weeks ago!! However, if you name the user RMUser, it is meaningful and easy to remember. Cannot Log Resource to CSQ with Correct Credentials When a new IP Phone Agent (IPPA) tries to log in, this error is received: Either the agent ID or the password you In this case, the agent phone device in trouble is not associated with the RMUser. Source
See More 1 2 3 4 5 Overall Rating: 0 (0 ratings) Log in or register to post comments barryfong Mon, 07/30/2012 - 15:42 Thanks for the help."the fix was to See More 1 2 3 4 5 Overall Rating: 0 (0 ratings) Log in or register to post comments davidblair Mon, 12/17/2012 - 11:58 Martin, here's the link to the compatibility In the Basic Search screen, type RMUser in the User Search empty box. All CUCM and UCCX configuration looks to be correct, the user was successfully logged into CAD the day before. navigate here
Click Search. Conventions Refer to Cisco Technical Tips Conventions for more information on document conventions. Please ask your system administrator to associate your phone with the RM JTAPI Provider user ID according to the instructions in the Administrator Guide. Those of you running into errors, esspecially with Extension Mobiilty, may want to patch CUCM to this release.
Caught Exception = com.cisco.jtapi.DeviceOpenFailedException: SEP6C504DDBD71B: Device Restricted 271: Apr 04 09:52:57.255 EST %JTAPI-JTAPI-7-UNK:(P2-RmCm)[MIVR_SS_RM_RmMsgProcessor-349-0-RmMsgProcessor] [SEP6C504DDBD71B] getIPAddressingMode= 0 272: Apr 04 09:52:57.255 EST %JTAPI-JTAPI-7-UNK:[SEP6C504DDBD71B]InvalidStateExceptionImpl caught: Terminal is restricted 273: Apr 04 09:52:57.255 EST Newer Post Older Post Home Subscribe to: Post Comments (Atom) Popular Posts vPC, the gotcha's you need to know Hi Guys Having spent a lot of time with customers working on This blog post is attempting to be the DEFINITIVE guide on Jumbo MTU, It's a topic that DOES MY HEAD IN! Cisco Jtapi Resync Click Update Selected.
This resolved my issue. however it would be better to either take screenshots to double make sure you have backup for that user. I removed both test agents from rcmc application user, resynched jtapi and added them back. Another possible symptom of this issue is that when the agent tries to log in, this error message is received: Login failed due to a configuration error.
If the Agent is an Extension Mobility user, its best to only add the Device Profile to the RMCM Application User's CTI Controlled Device list. Cdaui2082 At Least One Error Has Occurred During The Manual Synchronization Of Directory Services Error: The request to log into the Cisco Unified CCX application server timed out With Cisco Unified Contact Center Express 7.x/8.x, agents cannot login to Cisco Agent Desktop. The reason we upgraded to UCCX su2 was 'CSCsz97295' cannot connect to IMAP via SSL.Now we have upgraded and I am setting up Email CSQ's but the agent is totally hit Contact your Administrator" when logging into UCCX.
Note:Date and time have been stripped from the trace file. page Hit this bug during a UCCX upgrade from 8.5 to 10.... Login Failed Due To A Configuration Error Please Ask Your System Administrator Update : CCIE Collaboration Certification Evolution &FAQ's Login Failed Due to A Configuration Error with yourPhone Create a free website or blog at WordPress.com. %d bloggers like this: HomeAbout Network Experts Intra-cluster Multiple Login Behavior You must create a Cisco CallManager user for the Resource Manager subsystem.
CCIE DC: Definitive Jumbo frames Hi Guys! this contact form However when adding an additional phone, it did not work, so I rebooted the servers again and it fixed that phone but broke one of the original phones that had the Cannot Log Resource to CSQ with Correct Credentials When a new IP Phone Agent (IPPA) tries to log in, this error is received: Either the agent ID or the password you You should associate the UDP instead of the physical device. An Extension On The Agent Phone Is Shared With One Or More Other Devices
I was looking for a solution since 4 hours. Check the Allow Control of Device from CTI check box. Cisco Workflow for Cisco Agent Desktop (CAD) does ... http://edvinfo.com/login-failed/login-failed-for-user-18456.html Contact your administrator.
All of the devices used in this document started with a cleared (default) configuration. The Id Specified Is Invalid Cisco Agent Desktop The Agents phone is currently logged in and registered. Powered by Blogger.
I am planing to Role back to 8.0 ?CS See More 1 2 3 4 5 Overall Rating: 0 (0 ratings) Log in or register to post comments Ravi Shankar Pandit Solution The workaround for this issue is to re−start UCCX engine. See More 1 2 3 4 5 Overall Rating: 0 (0 ratings) Log in or register to post comments adam_neeld Mon, 08/13/2012 - 04:20 Hi,I'm finding that when users move between Reset Cisco Agent Desktop Password This issue can also occur when LDAP Authentication is delayed.
If the agent logs out for any reason, then the agent cannot log back in to the UCCX system. There are SO many ... So while waiting for the official fix, as a workaround, manually handle that particular large email manually (i.e. http://edvinfo.com/login-failed/login-failed-for-user-error-in-asp-net.html For more information, refer to Cisco bug ID CSCth74824 (registered customers only) .
Conventions Refer to Cisco Technical Tips Conventions for more information on document conventions. I followed the details in CSCtx48427 however, it wasn't very helpful since the old device that I removed that wasn't even associated with the extension.Hope this helps someone else in the Complete these steps: Note:If the error occurs even with the agent phone device associated with the RMUser, un-associate and re-associate the device with the RMUser to resolve the issue. Note:This is documented in Cisco bug ID CSCtg58421 (registered customers only) .
Click Next twice and select an appropriate location to download the logs too. When logging into Cisco Agent Desktop, this error message is received: The request to log into the Cisco Unified CCX application server timed out. Finally! Please verify your system is online and try again.
Complete these steps in order to resolve the issue: 1. You may also have to resync JTAPI in UCCX and restart the CTI Manager to force the change if the problem continues. Like this:Like Loading... Also, sometimes running Agent as "Administrator" maybe help.
Error: Failed to Connect to LDAP Cisco Agent Desktop login fails with this error message: Error: "failed to connect to ldap://IP, check the server ip address or the network connection" The Click the No Primary Extension button. any help would be great.thanks so much. Click Search.